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Refund and Exchange Policy Last updated: September 13, 2026 ELEZEOR carefully inspects products before shipment. Returns and exchanges are handled according to this policy and any mandatory consumer rights provided by applicable law. Eligible returns and exchanges A return or exchange may be accepted if: - The product has a confirmed manufacturing defect. Returns and exchanges are not accepted due to a change of mind, no longer wanting the product, or selecting an unsuitable size, provided that ELEZEOR sent the product and size specified in the order. Reporting an issue Please contact us within 24 hours of the documented delivery time when reporting a visible defect or order error. Include: - Your order number. The 24-hour reporting period helps us verify the condition of the product and process the claim efficiently. It does not remove or limit any mandatory consumer right provided by applicable law. Product condition Returned products must be unused, unworn, unwashed, unaltered, and returned with their original tags and packaging, unless the issue relates to a confirmed defect or another mandatory legal right. A return or exchange may be declined where inspection confirms use, washing, cleaning, ironing damage, perfume, incense, smoke, stains, tailoring, alteration, removal of tags, or other damage caused after delivery. Customized or made-to-order products Customized or made-to-order products are not eligible for return or exchange because of a change of mind or personal dissatisfaction after the requested customization has been completed. A claim may still be made where the measurements were carried out incorrectly, the agreed customization was not completed, the product has a manufacturing defect, or an error was made by ELEZEOR. International orders International orders follow the same return and exchange conditions, subject to the mandatory laws applicable to the transaction and destination. Return instructions and address If a return is approved, ELEZEOR will provide the customer with the applicable return instructions and return address by email before the product is sent back. Products sent without prior approval may not be accepted. Refunds Once a return is approved, the refund will be initiated through the original payment method whenever possible. The time required for the refund to appear depends on the bank or payment provider. Return shipping costs Where the issue was caused by an error from ELEZEOR or a confirmed product defect, return shipping will be handled according to the circumstances and applicable law. Where the issue was caused by customer use, improper handling, or an unsuitable size selected by the customer, the customer may be responsible for return and redelivery costs, subject to applicable law. Contact For return or exchange questions, contact: Email: info@elezeor.com |