سياسة الخصوصية

Last updated: September 13, 2026

ELEZEOR operates this online store and website, including its content, products, services, features, and tools. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

Personal information we collect

Depending on how you interact with us, we may collect:

- Your name, email address, phone number, billing address, and shipping address.
- Order details, products purchased, returns, exchanges, and customer-service enquiries.
- Payment and transaction information processed through Shopify and our payment providers.
- Information you provide through contact forms, email, or other communications.
- Device, browser, IP address, and usage information collected through cookies and similar technologies.

How we use personal information

We may use personal information to:

- Process and fulfill orders.
- Process payments and prevent fraud.
- Arrange shipping and provide order tracking.
- Respond to customer-service enquiries.
- Process returns, exchanges, and refunds.
- Improve our website, products, and customer experience.
- Send marketing communications where permitted and where you have provided the required consent.
- Comply with legal obligations and protect our rights.

Sharing personal information

We may share personal information with service providers that help us operate the store, including Shopify, payment providers, shipping and delivery providers, technology providers, analytics providers, and customer-support providers.

We may also disclose information where required by law, to respond to legal process, prevent fraud, protect our services, or protect the rights and safety of our customers and business.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its services, including checkout, payments, hosting, security, and order management. Your information may be processed in countries outside your place of residence.

Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support relevant marketing activities where permitted.

Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about the personal information we hold about you. You may also have rights to object to or restrict certain processing.

To make a privacy request, contact us using the details below. We may need to verify your identity before processing a request.

Data retention and security

We retain personal information only for as long as reasonably necessary for business, legal, accounting, security, dispute-resolution, and order-fulfillment purposes.

We use reasonable security measures, but no method of transmission or storage is completely secure.

Children's privacy

Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised update date.

Contact

For questions about this Privacy Policy or your personal information, contact:

ELEZEOR
Email: info@elezeor.com
Phone / WhatsApp: +968 91156403